April 10, 2025: OrthoCanada's updated statement on US tariffs..
April 10, 2025 - Tariff war update
Dear Valued Customer,
We would like to update you on the steps we are taking to manage recent tariff changes and minimize their impact on you and your patients.
As you know, Canada has imposed a reciprocal tariff on many products imported from the US, resulting in increased pricing. Additionally, pricing on many products entering Canada via the US will also see increases as the US assigns tariffs on their own imports.
As a first step, and to ensure transparency, here are some of the measures we are putting in place:
- All products that we carry that are currently affected by these tariffs will now display the symbol “
” (for tariff) on our website. This new symbol will indicate that the price shown has been adjusted to include a tariff. - When available, we will offer comparable, alternative products and options that may be exempt from tariffs due to their country of origin.
- Canadian made products will therefore be displayed clearly with the symbol “
” to promote local and national initiatives that support Canadian values, resiliency, and solidarity.
We recognize that these changes may evoke a range of sentiments. Whether you’re frustrated by the challenges or appreciate our ongoing relationships with American suppliers, please know that our approach is customer driven. While OrthoCanada values its long-standing relationships and friendships with our American partners, we will not hesitate to find Canadian-made or non-tariffed quality alternatives to support our customers’ preferences.
Please note that all or most of our other exclusive distribution agreements with international industry leaders outside of the US, which account for over 60% of our imports, are shielded from this US tariff and trade war.
As we continue to build on these partnerships, your needs and your patients’ care will also continue to be at the forefront of everything we do.
Thank you for your continued confidence in us.
The Orthocanada Team
Frequently Asked Questions
Yes, OrthoCanada is a 100% owned Canadian company, founded in 1989. Our main office and warehouses are in Gatineau/Ottawa, with sales and customer service offices in Montreal, Vancouver and Kitchener/Waterloo.
OrthoCanada carries the largest inventory of physiotherapy and rehab equipment in Canada, including ADL and mobility aids, exercise equipment and treatment tables, electrotherapy products, shockwave, therapeutic laser and cryotherapy devices, traction and decompression units, as well as general clinic supplies.
Yes, OrthoCanada is the exclusive Canadian distributor for SEERS Medical, BTL Physiotherapy, ITO Physiotherapy, K-Tape Biviax, Sanctband Sanctuary Health, Nustep, Hills Laboratories and Sukha, and is a specialty distributor for Biofreeze Professional, Biotone, Chattanooga, Elite Tables, and Theraband.
Yes, OrthoCanada distributes equipment and supplies across Canada to physiotherapy clinics, multi-disciplinary clinics, massage therapy clinics, chiropractic clinics, athletic therapy clinics, sports teams, and various rehab and exercise programs and associations.
OrthoCanada carried the largest inventory of professional equipment in Canada, including exercise equipment and treatment tables, electrotherapy products, shockwave, therapeutic laser and cryotherapy devices, traction and decompression units, acupuncture needles and accessories, and clinic operational supplies.
No, OrthoCanada exclusively supplies clinics and hospitals located and based in Canadian provinces and territories.
To create an account and order online, click here.
Healthcare Professionals
If you wish to purchase by phone or email, contact our customer service by email at info@orthocanada.com or by phone at 1-800-561-0310 and we'll provide you with an account set up form to fill out and return.